Terms & Conditions

General terms and Conditions
These terms and conditions apply to all users of boygal.no. The terms and conditions will be valid for all your future transactions with Boygal and visits to our website. Boygal reserves the right to change these terms and conditions at any time. Users of boygal.no are responsible for keeping themselves updated with changes made in the terms and conditions of the boygal.no website.

Boygal does not guarantee that all items shown on our website are in stock at the time of your order. In the event that an item is unavailable at the time of your order, you will be contacted by e-mail. Although we do our best to display correct images, colors, text, information and prices, errors may occur. If you have any questions, or see something that does not seem right to you, please contact us at hello@boygal.no.

Placing an Order
Please make sure that you have read and understood the Terms and Conditions before you place an order at boygal.no. All orders placed on Boygal website are stored in our customer system. The information being saved is the shipping and billing address, and customer order history. All information can be deleted by contacting us at hello@boygal.no. See more information about this in the Privacy Policy further below.

If the package is not picked up by the customer and it incurred costs as a result of this, the customer is responsible for the costs and will be charged all costs associated with the return of the shipment. This includes shipping costs, taxes, return costs, or any other added charges. boygal.no does not offer Tax-free shopping.

Order Confirmation
After placing your order you will receive an order confirmation by e-mail. The confirmation includes your order number, details of the product and delivery details. Please note that the confirmation e-mail is an acknowledgment that we have received your order. If you don't receive an order confirmation 24h after placing your order, or something is wrong in the order confirmation, please contact us at hello@boygal.no. Once the order has been fulfilled and sent, you will receive the shipping information to your e-mail with all details. If the item ordered is out of stock, you will be notified by e-mail. All Boygal jewelry are sent from Oslo, Norway.

Tracking is only available for orders over NOK 200

We use the following payment solutions: Apple Pay, Amex, Master Card, Visa and Klarna.

If the buyer uses a credit card or debit card with payment, Boygal has the right to reserve the purchase on the card when ordering. The card will be charged the same day as the item is sent.

Exchange & Returns 
If you change your mind about an item, you must notify us at hello@boygal.no within 14 days after receiving your order. Please always refer to your order number in your communication with us. After receiving a return confirmation from us by mail, please return the product as soon as possible, no later than 14 days after receiving the confirmation. The return shipping costs are not covered by Boygal.

If you decide to return or change the product, please ensure that it is in perfect condition. When trying on jewelry, please wash hands before and handle the item gently to avoid any oil, dirt or marks. Store the jewelry in the Boygal jewelry box when done. All returned items must not have been used. Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you. We will carry out a close inspection of the product after receiving it. If you have any questions or comments on the product received, please contact us at hello@boygal.no. We will contact you as soon as the return arrives and we can then arrange either an exchange or refund.

When returning a product, you must complete the form enclosed with your shipment. It is important that you fill in the information about yourself, order number and reason for return. Please return the unused product in the boygal jewelry box, in a protected envelope. To keep track of the shipment, please provide us with the correct tracking number. The customer is responsible for the goods until they are delivered to us.

All returns is shipped to:

Boygal AS
Sofienberggata 31
0558 Oslo

Warranty Claims
There is a 2 year warranty on products sold on boygal.no. This warranty covers manufacturing faults only, not wear and tear from regular use. If an item was received damaged, you must contact us at hello@boygal.no as soon as possible. Please place the item back in the Boygal jewelry box to avoid any added damages. Please always refer to your order number in your communication with us, along with photos of the claim area and a description of the claim. If the product is considered defect, we will make a full refund including shipping costs when the return of the claim is received. Please always keep your receipt for the product in case of events like this.

Privacy Policy
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically collected information as “Device Information”. 

We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.  “Log files” track actions occurring on the website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website. 

Additionally when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the website including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations. Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud, in particular, your IP address, and more generally to improve and optimize our website, for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns.

Sharing you personal Information 
We share your Personal Information with third parties to help us use your personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the website. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

boygal.no is not intended for individuals under the age of 18. If you are under the age of 18, please ask your parent or guardian to consent before purchasing anything on boygal.no.

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@boygal.no.

Governing Law
The terms of use are complied in accordance with Norwegian law and the Norwegian courts will have exclusive jurisdiction.

Complaints & Conflicts
All complaints are addressed to Boygal within a reasonable time. The parties shall endeavor to resolve any disputes amicably. if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@boygal.no.

In the event of an approved complaint, we are responsible for shipping and handling costs for the item you have complained about. In the event of a dispute, you can contact the Consumer Council or your local consumer office for help.

Company Details
Boygal AS
Sofienberggata 31
0558 Oslo
VAT nr: 922 641 870